Make a donation Play our lottery Lottery Social Responsibility Guidelines Our Commitment towards Responsible Gambling Fair and open draws policy Complaints Procedure Responsible gambling / problem gambling procedure What should I do if I think I have a problem with gambling? Problem gambling Remote gambling Self-Exclusion Form Our Commitment towards Responsible Gambling Bristol & Weston Hospitals Charity is committed to ensuring that information about how to gamble responsibly and how to access information or help with problem gambling is readily available to all. As part of our commitment to responsible gambling, we only allow any one person to purchase a maximum of two tickets per weekly draw. Please participate in a socially responsible way. Fair and open draws policy The Winning Number for each weekly draw shall be the first six digits (in the same order) drawn using a Random Number Generator (RNG) to determine the winner(s). The draw takes place every Saturday and results are published are published every Saturday at 17:45 GMT on the website here. There will be five draws every month. In months with only four Fridays: Tickets are issued on the following Tuesday, and the draw is held on Wednesday. Results of the additional draw will be published on those Wednesdays at 17:45 GMT on the website. Complaints Procedure All complaints regarding our raffles and lotteries can be made by contacting us at [email protected]. Please provide your name, contact information and the nature of your complaint. A response to the initial complaint or query will be provided within two working days of receipt of the complaint or query. We will respond in full to your complaint within eight weeks of receiving it. If the complaint is not satisfactorily resolved, the matter will be escalated in accordance with this policy. Each complaint will be taken seriously and fully investigated in order that a satisfactory resolution can be achieved. In the event that a satisfactory outcome has not been reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the complaint will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers The individual who raised the complaint will be provided with IBAS referral details - The outcome of the IBAS intervention will be reported to the Gambling Commission. Bristol & Weston Hospitals Charity is also required to report any complaints received to the Charity Commission on an annual basis. Responsible gambling / problem gambling procedure Any individual can ask to be removed from our database so they do not receive further emails regarding raffles or lotteries If you are having a problem, then you can ask to be excluded from the site There is also software that blocks access to all online gambling sites. See www.gamblock.com or www.netnanny.com for more details. If you would like to exclude yourself from this lottery and our future lotteries, complete our self exclusion form or contact us at [email protected] or call 0117 927 7120. If you would like more information or help and advice from a gambling support agency, please visit www.gambleaware.co.uk. What should I do if I think I have a problem with gambling? GambleAware is the UK’s leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice, visit www.begambleaware.org or www.gamcare.org.uk or call GambleAware's helpline on 0808 8020 133. If you have entered in to the lottery and would like to self-exclude yourself from future draws due to problems with gambling, please complete our online self-exclusion form or contact us at [email protected] or on 0117 927 7120. Problem gambling Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check: You are buying for fun and helping a charity, not investing money Set strict limits on how much time and money you are going to spend, and only gamble what you can afford to lose Quit while you are head, and don’t chase your losses Do not gamble to escape from stress or boredom and keep up other interests and hobbies If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem: Do you sometimes spend more money and time on gambling than you can afford to? Do you find it hard to stop or manage your gambling? Do you have arguments with family or friends about money and gambling? Do you always think or talk about gambling? Do you lie about gambling or hide it from other people? Do you chase losses or gamble to get out of financial trouble? Do you gamble until all of your money is gone? Do you borrow money, sell possessions or do not pay bills in order to pay for gambling? Do you need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz? Do you neglect work, school, family, personal needs or household responsibilities because of gambling? Do you feel anxious, worried, guilty, depressed or irritable because of gambling Do you consider or have considered and illegal act to finance your gambling? Do you gamble to escape worry, trouble, boredom or loneliness? Do you have difficulty sleeping because of gambling? Visit www.gambleaware.co.uk for more information and advice. Visit www.gambleaware.co.uk for more information and advice. Remote gambling Remote gambling includes gambling online, by interactive television or by mobile phone The advice below is designed to help anyone gambling remotely: Keep track of the time that you spend playing Keep track of the amount you spend playing – remind yourself that it is real money Avoid chasing your losses If you are a parent keep your password safe and consider using software to block access to gambling sites from minors. You can find further information on blocking software here: www.gamcare.org.uk/get advice/what can you do/blocking software Look for sites with options where you can set your own spend and session limits, which can help you to control your gambling Self-Exclusion Form If you have entered into our lottery and would like to self-exclude yourself from future draws due to problems with gambling, please complete the below self-exclusion form. By completing this form, you will be excluded from gambling related products and activities from Bristol & Weston Hospitals Charity which will include all gambling related communications. Your self-exclusion from Bristol & Weston Hospitals Charity Raffles and Lotteries is automatically a permanent arrangement and will be available with immediate effect. Should you wish to start playing again we would need your request in writing, which would be followed by a phone call or in person meeting. However, there is a minimum period of self-exclusion of 6 months, and by Law we cannot remove your self-exclusion status before 6 months has lapsed. Should you have any current entries, these will be cancelled, and money already allocated to future draws will be refunded to you. For more information about excluding yourself from our raffles and lotteries, please contact us at [email protected] or 0117 927 7120. If you would like more information or help and advice from a gambling support agency, please visit www.gambleaware.co.uk. If you have any further questions, please contact us on [email protected] or call 0117 927 7120. Play our Weekly Lotteryenter the superdraw Players must be 18 or over. Lottery Rules | Terms & Conditions | Lottery FAQ's | Social Responsibility Guidelines Direct Debit Guarantee | Complaints and Disputes Procedure | Privacy Policy Manage Cookie Preferences